A Relentless comittment satisfaction and
quality are the pillars our business were built
on.
We have implemented an exacting product
quality control program which supports our
unending effort to manufacture the premiere
personal video arcade products in the world.
If you have any questions or comments please send them to a customer support representative at support@dreamauthentics.com
LIMITED
WARRANTY
All
DreamAuthentics.com personal video arcade
products are warranted to be free from
manufacturers'defects in materials and
construction.
PRODUCT
WARRANTY
We warrant that
title to all CABINETS delivered to Buyer under
this Agreement will be free and clear of all
liens, encumbrances, security interests or other
claims. We also warrant that the CABINETS will
be free of defects in design, material and
workmanship
for 365 days following delivery
of the CABINET to Buyer. THE FOREGOING
WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED,
INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. ALL WARRANTIES ARE NON-TRANSFERRABLE
AND ARE IMMEDIATELY RENDERED VOID UPON BUYER’S
RESALE OR TRANSFER OF THE CABINET TO
ANOTHER.
LIMITATION OF
WARRANTIES
This warranty does
not cover defects or damage resulting
from:
(a) use and/or storage of the CABINETS
in other than their normal and customary
manner
(b) misuse, abuse, accidents, or
neglect (including, but not limited to
spills);
(c) Acts of nature and/or God
(including, but not limited to, exposure to the
elements; flood
(d) CABINETS which have been
disassembled or repaired by anyone other then
DREAMAUTHENTICS or its authorized retailer or
repair service;
(e) CABINETS that have been
modified in any way;
LIMITATIONS ON
CABINET USE
Buyer expressly
agrees and warrants that Buyer shall, at all
times, use the CABINET in accordance with the
terms and conditions set forth herein. All game
cabinets are to use in a NON-COMMERCIAL
environment and may be used for HOME
ENTERTAINMENT only.
The sole obligation of DreamAuthentics.com under warranty is to repair, supply a replacement component or credit against the purchase of such product in the event of a failure. The following items are covered under warranty from the date the personal video arcade product was shipped:
Joysticks, Microswitches and Buttons
3
(three) years
Physcial Arcade cabinet and internal
wiring
1 (one) year
Arcade Monitors and name brand computers will be covered under the manufacturer's original warranty. We will assist if necessary in contacting the appropriate manufacturer.
TRANSPORTATION
DAMAGE
All arcade cabinets
are electrically, visually and mechanically
inspected prior to shipment.
Responsibility
for the arcade cabinet safe delivery is assumed
by the carrier upon acceptance of the shipment.
All arcade machines should be given a thorough inspection and tested for defects upon receipt.
Concealed damage may not become apparent until the arcade cabinet has been unpacked. The contents may be damaged in transit due to rough handling even the external packaging may not show external damage. If any of these conditions are found to exist, please contact the shipping agent or the transportation company directly and file a damage report IMMEDIATELY after receipt.
Any external evidence to the shipping container must be noted on the freight bill of lading and signed by the carrier's agent. Failure to adequately describe such external damage may result in the carrier refusing to honor a damage claim. All damaged products received with the original packing must be held in the exact condition as received for the shipping company.
The shipping company will give instructions for disposition and any forms that are required to file a claim directly with them.
Any freight-damaged product will not, under any circumstances, be considered for warranty replacement or credit. All warranty claims are subject to approval by DreamAuthentics.com staff.
SHIPPING
We
ship all video arcade cabinets via certified and
insured National Carriers unless otherwise
instructed. Our shipping agents will deliver the
video arcade cabinet either inside your house or
curbside. When your game system arrives you will
need somebody at your house to accept delivery
if the cabinet is being delivered inside your
house. If the cabinet is being delivered
curbside, another person present to help unload
the shipment. DreamAuthentics.com assumes no
liability for damage that may result from the
shipping agent. In the unforseen event that the
shipping agent causes damage to your house, all
claims need to be settled through said shipping
carrier.
LIMITATION OF
LIABILITY
In no event shall
DreamAuthentics.com or its employees, agents or
licensors be liable for any incidental,
consequential, punitive or multiple damages of
any kind. We hold no responsibility if you
misuse game rom files, the software or you burn,
mutilate, electrocute, lose, or destroy your
body, your house, or any other items of earthly
or spiritual importance while using our
products. Please Use the products at your own
risk.
REFUND
POLICY
Refunds are given if
you received a damaged, defective, or incorrect
item and we are not able to replace, repair,
exchange or claim/insurance refunds from the
shipping company. Otherwise all sales are final.
If you have a product that needs to be repaired or exchanged please contact us first for an RMA number. A correct RMA number must accompany all returned merchandise. Item(s) returned without a RMA number displayed on the outside of the box will not be opened and will be "Returned to Sender" postage due.
DISCLAIMER
The
information, artwork, text, or pictures
(collectively, "materials") contained on
the
DreamAuthentics.com website are protected by
copyright laws. You are authorized to view and
download the content/pictures available from our
website and/or advertising campaigns for
personal, non-commercial, informational purposes
only. No part of the materials may be
redistributed, copied, or reproduced without
prior written consent of DreamAuthentics.
All pictures, trademarks and copyrights are
the property of their respective owners.
DreamAuthentics warrants and represents that
the preinstalled licensed arcade games on our
personal video game machines are included with
permission from their respective owners.
Any additional arcade games that users may purchase from third party vendors may not be authorized copies, and may infringe the rights of the copyright owner. Users should check to insure that any arcade games purchased or downloaded from third party vendors are not in violation of copyright law. DreamAuthentics is not affiliated with any third party classic arcade game vendors.
If you have any additional questions, or would like to see our full purchase agreement please CONTACT US