National Onsite/Home 24x7 Support Options

Even though there are very few things that can (and will) go wrong with your game cabinet, most of our customers want SOMEONE ELSE to build, configure and support their DREAMAUTENTICS ARCADE CABINET. For this reason - we have assembled a responsive nationwide network of support technicians.

DREAMAUTHENTICS.COM ONSITE SET UP, REPAIRS, CONSULTATION AND NATIONWIDE MULTI LOCATION SUPPORT OPTIONS.

At DreamAuthentics.com, we understand your gaming needs.

Many of our customers don't ever want to touch or configure, assemble a computer or electronics - that is where we come in.

In addition to our nationwide network of service technicians, every service call has a dedicated service manager attached to your account ensuring that everything meets your satisfaction. We handle all the service scheduling, customer contact, and supervise the work of the technician keeping you informed every step of the way so that all your game cabinet configurations are maintained as they should be.

We also provide our customers with 24 hour, 7 day a week service that can be monitored and managed with your dedicated service manager. Guaranteed Results Everytime Service When (and if) you Need it.

With DreamAuthentics.com, your satisfaction is guaranteed and you never have to be kept waiting. We maintain a wide array of qualified technicians to serve you at your convenience so that you can have fast service and a minimum of game downtime.

With DreamAuthentics.com, you are receiving the benefit of our entire nationwide force of service technicians. We maintain a select group of highly skilled technicians with specific expertise for computer hardware, software, and many other aspects of technical support. When a technician encounters a situation outside of their experience, or something that requires offsite research, they can call right from your location to tap into this expertise. We provide this support to ensure our technicians get the job done correctly and with a minimum expense of time. And all of this is done at no extra charge to you. It is all a part of how we ensure quality service.

Our Technicians are selected through our custom selection process where we screen them for their knowledge, experience, friendliness, enthusiasm, and references in order to select the best of the best to become a qualified echnician. Basically, if we wouldn't want the applicant in our own home or office we don't want them in yours either. We strive to keep you, our customer, safe and satisfied.

When you call DreamAuthentics.com, you aren't just getting a support technician. You are tapping into a service system that is unmatched in its ability to respond quickly and effectively to all your service needs.

Before a technician is even dispatched to you, your service request is reviewed by a qualified DreamAuthentics.com Service Manager who will be communicating within minutes of your initial call or online service request with a free consultation helping to give you a clear expectation of what a service call can accomplish and what it may end up costing.

SAVING YOU MONEY
We are always looking at how to help you save you money. Many times, if we are able to solve your computer problem quickly with guidance over the phone, we will do that without charge or offer you paid telephone support at less cost than an online visit. 

ENSURING QUALITY SERVICE
If we do proceed to a service call, your service manager will assist the technician to carry out your request with all the available tools at our disposal from the 100's of nationwide technicians . This way you benefit from all of our available talent, not just the technician onsite. Of course, we fully guarantee the work of every technician who serves you.

FAIR BILLING - NO TRAVEL FEES
If and when we come out to your home or office for an onsite service call, you will only be charged for the time the technician is actually there, not for their travel time. We do require a one hour minimum service call but that is the only restriction. If your problem is solved within the hour, you are entitled to use the technician's time for the remainder of the hour, tuning your system, tutoring you on proper care of the machine or the use of software. 

15 MIN INCREMENT BILLING
If your work requires more than our one hour minimum, we will first give you an estimate for that additional time. That estimate will be the most you will pay and it may even be less since we charge in 15 minute increments. As an example, if we work for 90 minutes, you will pay for 90 minutes, not rounded up to 2 hours. The only time the estimate would be exceeded is if we discover something new about your computer that needs attention and was not previously reported. If this happens, all work will stop for your consultation and permission to proceed. In other words, you are in control of the cost at all times. At DreamAuthentics.com, we charge you a minimum one hour service call and we actually work for that hour! Plus, we come right to your door within 24 hours!

We pride ourselves with world-class support...email, phone and on-site. Be comfortable with your investment with DreamAuthentics.com that we will be there for any of your questions or support needs.

Since this is an OPTIONAL SERVICE, please contact your ACCOUNT MANAGER to give you further details about our ONSITE support pricing options.